FREE CE MASTERCLASS
From Talking to Listening: Communication Skills for Patient Consultations
with Dr. Claudia Pinter
Clear communication is one of the most powerful clinical tools you have. Yet many patient consultations feel rushed, repetitive, or frustrating for both the clinician and the patient.
In this masterclass, Dr Claudia Pinter will walk you through what a high quality patient consultation truly looks like in real clinical practice, highlighting the most common communication mistakes clinicians make and how to avoid them.
You will learn how to structure consultations so patients feel heard, respected, and confident in their decisions, along with practical strategies to guide conversations without dominating them. The session also covers how to prepare consultations in advance to improve clarity and efficiency, with a strong focus on real world application rather than theory.
This masterclass is ideal for:
- Dentists and clinicians who want to improve case acceptance
- Practitioners who feel consultations are taking too long or going nowhere
- Clinicians who want to build stronger patient trust without pressure or scripts
- Anyone who wants consultations to feel more natural, confident, and effective
No matter your level of experience, communication is a skill that can always be refined.
By the end of this masterclass, you will be able to:
- Increase conversion and case acceptance rates
- Build trust and rapport from the very first consultation
- Stop wasting time telling patients what they need
- Start listening to discover what patients truly want
- Guide conversations with clarity and confidence
📅 January 14, 2025 – 4:00 pm Vienna (CET)
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“I was puzzled when a new patient told me after our initial consultation, ‘Doctor, this was the best consultation I’ve ever had. I felt heard, and everything is very clear to me now.’
Interestingly, I had hardly said a thing during that conversation. I simply let the patient speak and listened carefully.
That moment completely changed my approach. I shifted from explaining everything I knew and telling patients what I thought they needed, to truly listening and offering solutions that addressed what actually mattered to them. It was a game changer. Consultations became more effective, patients felt understood, and conversion rates increased significantly.”
~ Dr Claudia Pinter
Meet your host:
Dr Claudia Pinter
Dr Claudia Pinter is among the leading doctors in the aligner technique.
She graduated from the University of Vienna, Austria and ever since dedicated herself to invisible orthodontics with clear aligners. She is internationally sought after as a speaker and is appreciated for her ability to break down complex information into easy principles that are applicable in everyday practice.
The level of excellence of her work continues to inspire doctors to learn more about the aligner technique and she is known for sharing her protocols openly. Dr Claudia Pinter is passionate about engaging with colleagues and thrives in the mutual exchange of knowledge and ideas.
Certification Details
Course Title: From Talking to Listening: Communication Skills for Patient Consultations
Educator Name: Dr Claudia Pinter, BDS
Location: Online
Delivery Method: Lecture
AGD Subject Code 550
GDC Development Outcome C
Awarded to Live Event attendees
