Where Student Policies differ from Terms and Conditions published on our website, Terms and Conditions take precedence over student policies.
1. Enrolment and Acceptance
Students enrol in courses and pay the initial course fee through our website www.ripeglobal.com, subject to our standard Terms and Conditions and Student Policies.
A student enrolling in and attending a RipeGlobal course is that student's acknowledgement and their acceptance of the RipeGlobal Terms & Conditions, Student Policies and agreement to pay all Fees, Rental, Equipment and Consumable costs relating to their enrolment and attendance.
Course details, dates and timings are published on our website and may be varied by us for operational requirements, with reasonable notice. Any variation of the course does not cause any variation to our Terms and Conditions or Student Policies.
Students agree to review our Student Policies and Terms and Conditions periodically, to comply with student obligations under our Student Policies and Terms and Conditions.
We may vary, introduce, and publish new Student Policies or Terms and Conditions on our website at our discretion prior to a new Student Policy, General Policy or Terms and Conditions becoming effective
2. Empowering Student Learning
At RipeGlobal we are about empowering learners. Central to our mission is to support our student's individual learning journey. If a student does not complete all elements of the course, they will receive an Attendance Confirmation Certificate for each element completed.
Students will only receive a Certificate of Graduation if the course has been completed in full, including all course modules and hands-on exercises, and all standards were met within the published time frames outlined on our website.
Due dates of course work, and examinations are detailed in the course outline on our website at the commencement of the course or course module.
CPD/CE credits (where relevant) will be awarded at the end of a course for the elements completed.
3. Respecting Others
Students are not permitted to disparage or comment negatively about other students, RipeGlobal, educators, lecturers, related entities, people related to RipeGlobal, or contractors in any capacity or on any forum, including social media.
Failing to comply with this policy may lead to immediate ceasement of the course and banning from all interactive platforms. No monetary compensation will be applicable if this compliance breach occurs.
4. Student Support Policy
Students who require assistance or educational support in any way are invited to contact the RipeGlobal team specific to the course.
The team will assist or direct students to an educator or suitable person who can assist them with their issue or concerns.
A plan of action will be determined in accordance with the Terms and Conditions and our Student Policies.
5. Image, Video and Audio Media Release
Students agree that RipeGlobal can record video, audio or images of each student and student’s work during the course, to use for any promotional or education purposes, including but not limited to media, course materials, online learning, brochures, videos, posters, website, social media, or recorded content, both online and in print.
All hands-on and live content is recorded by default for educational purposes.
If a student wishes to remain anonymous, they must send a request to RipeGlobal in writing and we will endeavour to keep their image non-identifiable.
6. Permitted Use of Content
- download and use any software or website application that we have made available to any of the student’s compatible devices;
- and access and view our services and the content contained in the course or our website, for the student’s own private non-commercial purposes. Course lectures or video content is not permitted to be downloaded or shared with external parties.
Students must not, without our expressed written authority, download, reproduce, publish, perform, communicate, adapt, modify, store, vary, decompile or reverse-engineer any of the content, services, courses, applications, website, or other software that we make available.
7. Assessment Marketing / Points Policy
A total number of assessment points are allocated for each course.
Assessment points are weighted by the amount of time and complexity that is required to complete the segment. These are not CPD/CE credits.
Assessment points are awarded for completing tasks, exercises, case presentation or by the standard of work achieved by the student.
The pass rate for each module is granted to students who achieve 70% or higher of the total allocated points.
Students must attempt and submit all assessment items to pass the course segment. If any of the assessment item attempts are not submitted, 0% will be awarded for that segment.
8. Live Patient Treatment Policy
For any assignments that require students to work on a live patient, students must only undertake procedures in which they are skilled and already qualified to undertake but are seeking to improve.
Procedures will be conducted at the sole discretion of the student and their dental practice.
RipeGlobal will not be liable for the outcomes of any patient's treatment based on the student’s work.
If patient surgery under instruction is undertaken in a course, a specific separate agreement will be required, considering the patient, procedure, location and regulatory requirements.
During the course there may be several patient surgical cases students will be required to complete, and students will need to determine if their skill level is appropriate for each procedure, independently of RipeGlobal.
9. Payment of Fees
Students are required to pay all payments, including course fees, rental fees for rental equipment, purchased equipment costs and required consumables costs that the student has agreed to pay during or after enrolment.
We will debit the student’s nominated payment method, according to the student’s enrolment agreement, commencing from the date they enrolled in the course.
If payments are not received by us when due, students will be notified and asked to make a payment within 10 days.
After a further 7 days, if payments remain outstanding, the student may be removed from the course and any outstanding monies will be recovered from the student.
Equipment that students purchase from RipeGlobal remains our property exclusively, with ownership title not passing to the student until confirmation has been given that we have been paid in full.
If payments for the equipment are outstanding for more than 10 days past due, students will be required to return the equipment to us at the student’s cost and forfeit any payments that the students have previously made to us and any outstanding monies will be recovered from the student.
Regular servicing and maintenance of equipment is to be upheld by the student.
11. Rental Equipment
Equipment that students have agreed to rent remains our property exclusively and ownership title does not pass to the student at any time.
Students are required to pay the rental costs in accordance with the Rental Agreement signed by students separately to enrolment.
If Rental payments for the Equipment are outstanding for more than 10 days past due, students will return the equipment to RipeGlobal at the student’s cost and pay all outstanding rent up until the date and time the returned equipment is confirmed to be received at our warehouse and any outstanding monies will be recovered from the student.
Students are required to service and maintain the rental equipment during the rental period in accordance with the Rental Agreement.
12. Withdrawal of Enrolment
We understand that things sometimes change after enrolment, and we strive to provide as much flexibility as possible for our students.
Due to the limited spaces in our course and costs incurred for each space taken irrespective of each student's attendance, Withdrawal of Enrolment is only offered in limited circumstances.
Where a student initially enrols and makes payment prior to the Withdrawal of Enrolment Notice Date, the student may withdraw their enrolment by advising us in writing prior to the Withdrawal of Enrolment Notice Date.
The course's Withdrawal of Enrolment Notice Date is 90 days prior to shipping of rental equipment or hardware from us to you, 90 days prior to receiving access to our online content or course materials, or 90 days prior to the commencement of the course.
Should we accept the student’s withdrawal, a credit of the fees already paid by the student, less any outstanding amount for equipment purchases, equipment rental or outstanding payments, less a 6.5% administration fee, will be credited to the student’s account with RipeGlobal for use for membership, courses or content provided by RipeGlobal within 18 months of the student’s initial enrolment.
Withdrawal of Enrolment is not possible after the Withdrawal of Enrolment Notice Date, as per the Enrolment Terms and Conditions.
13. Deferring Attendance
We understand life can be unpredictable and some students require special consideration in being able to defer their attendance.
Deferring Attendance will be considered by RipeGlobal due to compassionate or exceptional circumstances as determined by the RipeGlobal Education Advisory Team.
Students are required to notify us of their request for deferral in writing, and provide supporting documentation, prior to the Deferring Attendance Notice Date for the course or module within the course that the student is requesting deferral.
The Deferring Attendance Notice Date is; greater than 90 days prior to shipping of rental equipment or hardware from us to the student, 90 days prior to receiving access to our online content or course materials, or 90 days prior to the commencement of the course or course module.
Should we accept the student’s request to defer, any regular payments will be paused, and the deferred student will be permitted to re-enrol in the same module within 12 months from the date of deferral.
Upon re-enrolment in the course or module after deferral, regular payments will resume
If students are already renting the equipment due to their enrolment in prior modules, the rental equipment must be returned at their cost to us prior to the deferral being accepted
Equipment that has been supplied to the student, but is not yet paid for, must be paid for in full prior to the student’s deferral being accepted.
The student’s rental agreement must continue to be paid until the rental equipment is received in the RipeGlobal warehouse and any outstanding monies will be recovered from the student.
RipeGlobal will keep student information confidential. Students will keep RipeGlobal information confidential.
Confidential Information includes any information which by the circumstances of its disclosure, is or could reasonably be expected to be, regarded as confidential, but does not include information which is:
- publicly known other than due to breach of this policy
- disclosed to a party by a person independently of this policy
- developed independently by a party without reliance on any confidential information disclosed under or in connection with this policy
Each course will have its own specific technology requirements as detailed in each course outline on our website.
Students are required to supply sufficient technology at their own cost to complete the course, including a modern laptop computer, webcam, browser, fast internet connection and a clinical quality camera.